Help

Help and answers

Everything you need to set up HeatMyMap, read your map and manage billing. Can’t find your answer? Email us.

Getting started

Set up in four steps

  1. Your business

    Create your account and tell us your business name.

  2. First location

    Search for your business on Google Maps and pick it. Then choose the search people use to find you, like “emergency plumber”.

  3. Free trial

    Start your 14-day free trial. We ask for a card, and you won’t be charged until the trial ends.

  4. First map

    We start your first heatmap right away. It appears in your account as soon as it’s ready, and it updates every week after that.

Reading your heatmap

What the pin colors mean

Each pin is a spot on the map where we searched Google Maps the way a nearby customer would. The number is where your business ranked from that spot.

  • Green: top 3

    You’re one of the first businesses people see on the map from that spot. Great.

  • Yellow: 4 to 7

    You show up near the top, but not in the first few. A few improvements can move you up.

  • Orange: 8 to 10

    You’re on the first page of results, but people may need to scroll to find you.

  • Red: 11 to 20

    You’re there, but far down the list. Most people won’t get this far.

  • Grey: not found

    You didn’t appear in the top 20 from that spot.

Tip: lots of green near your shop and red or grey further out is normal. Google favors businesses close to the person searching. The map shows how far your reach goes, and where to grow next.

Billing

Trial, plans and cancelling

Your free trial

New accounts start with a 14-day free trial: 1 heatmap keyword, grids up to 5×5 and 2 on-demand heatmap refreshes. After 14 days your plan continues at $12.90 per location per month (or $129 per location per year if you chose yearly) unless you cancel.

Adding or archiving locations

You’re billed for each active location. When you add or archive a location, we update your subscription right away, and Stripe adds a prorated charge or credit to your next invoice. All the locations you have when the trial ends are billed.

Change your plan

Switch between monthly ($12.90 per location) and yearly ($129 per location, 2 months free), or update your card, from Billing → Manage billing in your account.

Cancel

Cancel anytime from Billing → Manage billing. You keep access until the end of the period you’ve paid for. Apart from the automatic adjustments when you add or archive a location, we don’t give refunds for part of a period.

More detail on the pricing page and in our terms.

Articles

Help by topic

Start here

Track

  • Rank tracker

    Track where you rank in regular Google search and on the map pack.

  • AI visibility

    See whether AI assistants mention your business.

  • Citations

    Check that your name, address and phone match across directories.

  • Profile audit

    A check of your Google Business Profile against what Google rewards.

  • Site audit

    A monthly check of your website for problems that hold back your rankings.

Reputation

Grow

Your account

Contact us

Still stuck? Write to us.

Email support@heatmymap.com. Tell us your business name and what you need, and we’ll get back to you.